Returns & Refunds
Need to know how to return your Nobody's Princess order?
Simply use our returns portal to lodge your return and print your shipping labels. Our steps are simple and outlined below.
RETURN FAQs
What is your returns policy?
If you are not 100% happy with your item, we are more than happy to facilitate a return for a full refund or store credit. Please head to our Returns Portal to start the process. All returns must be initiated within 30 days of delivery (as per your tracking information).
Returns lodged outside this timeframe may be accepted at our discretion. We require all returns to be in their own original packaging, unwashed and unworn, with all tags and inclusions intact where applicable. Please read our full Returns Policy for all details.
HOW DO I RETURN MY ITEM?
If you need to return your item, our Returns Portal will allow this within 30 days of your delivery date. All returns are subject to the conditions outlined in our Returns Policy.
If you selected Checkout+ at checkout, your return shipping label is included – no fee, nothing deducted.
If you didn't select Checkout+, we'll still provide a label for returns from Australia, New Zealand, the United States, Canada and the United Kingdom. A return label fee is deducted from your final refund:
Australia: AUD$16
New Zealand: NZD$22
United States: USD$27
Canada: CAD$37
UK: GBP£20
Returning from anywhere else? Return postage is at your cost and organised through your local post outlet – there's no label fee from us.
United States – please note: duties paid at checkout are non-refundable, but you may be able to reclaim them directly with U.S. Customs. Your refund will be the item cost, less the label fee if you've used our label.
Do you charge a restock fee?
Sometimes – and only in three specific situations. We keep shipping and returns free or low-cost so you can get your fit right, and these rules exist so that stays possible for everyone.
A restocking fee applies when:
1. Bulk size ordering. Three or more of the same style are ordered together and two or more of them are returned.
For example: ordering our Zali Snow Pant in three sizes to try, then returning all three.
Ordering two sizes and returning one is exactly what we'd expect – no fee.
2. Repeat exchanges. A follow-up order is placed after a previous return, containing more than one item of the same style or size, and that order is also returned.
For example: returning a jacket that was too small, reordering the next two sizes to try, then returning those as well.
3. Refused customs charges. Your order reaches your local customs office, the duties or taxes owing are refused, and the parcel is returned to us as a result.
For example: your postal service contacts you to pay the outstanding duties before releasing your parcel, you decline, and it's automatically sent back.
We flag customs, duties and VAT payable on delivery on our cart and checkout pages, and in our Shipping Policy.
Restock fees apply per order returned as below:
Australia: AUD$25
New Zealand: NZD$30
United States: USD$40
Canada: CAD$45
UK: GBP£25
Rest of World: AUD$50
Restocking fees are charged in addition to the return label fee, if one applies.
When it never applies - no restocking fee is charged on items that are faulty, incorrect, or not as described. Your rights under the Australian Consumer Law aren't affected by this policy.
If you're between sizes or unsure which cut suits your shape, talk to us first – live chat, email, social, or our contact form. We'll give you a straight recommendation, and there's no obligation attached to it.
If you think your return should be exempt because of an exceptional circumstance, get in touch before you lodge it.
Can I return items I purchased on sale or clearance?
All items marked as clearance/in our clearance section are final sale and are not eligible for refund/exchange unless faulty.
If your item was purchased during a promotion period or with a discount code, you will be refunded the amount paid at time of purchase. This is noted in your order confirmation. The refund amount will be the price listed against the item you’ll be returning.
Can I return items bought online to a stockist?
All items purchased through our website are only eligible to be returned through our returns portal and posted back to our warehouse. Our stockists cannot accept any items that have been bought from our website for return/exchange in-store.
How will my order be refunded?
All orders must be refunded via their original payment method. We cannot be held responsible for cards that have been lost, stolen or cancelled. If the original payment method is not available, we reserve the right to issue any refund on a gift card or store credit.
When will I get my refund?
Once your item is back with us and we've approved the return, we will process your refund within 48 hours. The refund can take up to 5 working days depending on the payment method you originally chose.
Can I return something Internationally?
Yes. If you're in Australia, New Zealand, the United States, Canada or the United Kingdom, we'll provide a returns shipping label – free if you added Checkout+, or with the label fee above deducted from your refund if you didn't.
Posting from anywhere else, returns are at your cost and organised with your local post outlet. All returns must start through our Returns Portal.
Can I exchange an item?
Yes. We offer instant exchange through our Returns Portal, wherever in the world you are. Choose the size, length or colourway you'd rather have, and we'll send it out straight away – you don't have to wait for us to receive your original item first.
Return postage works the same as any other return. If you selected Checkout+ at checkout, your return label is included at no cost. If you didn't, the return label fee is deducted from your refund or charged against the exchange.
If you're outside Australia, New Zealand, the United States, Canada or the United Kingdom, you can still lodge an instant exchange – return postage is at your cost and organised with your local post outlet, and no label fee applies from us.
We ship your replacement straight away and place a USD $1 authorisation (or local currency equivalent) on your card. You have 14 days from lodging the exchange to send your original back using the label we provide. If we haven't received it in that time, your card is charged the full value of the exchange item.
If you'd rather have your money back instead, choose a refund in the portal and we'll return it to your original payment method.
DO IMPORT DUTIES GET REFUNDED IF I RETURN AN ITEM?
If you return an item that you've paid import duties on (either at checkout, or on arrival in your country), we do not refund these duties to you. Each country has procedures to apply for a refund on duties that have been paid on items that are returned, using your order return number/documents as proof. Please contact your local customs organisation for more information.